With the rapid growth of e-commerce, many online shopping platforms have expanded their services to include purchasing agency (daigou) operations, where they facilitate the buying and shipping of products from international markets for customers. However, these operations are subject to strict customs regulations to ensure compliance with local laws and to protect consumers. This article provides an overview of the key customs supervision policies relevant to e-commerce platforms conducting purchasing agency services.

Customs Declaration and Duty Payment

E-commerce platforms must ensure that all goods purchased through their purchasing agency services are properly declared to customs authorities. This includes providing accurate information about the product type, quantity, value, and destination. Duty and taxes must be paid in accordance with the importing country's regulations. Failure to comply with these requirements can result in penalties, fines, or confiscation of goods.

Import Restrictions and Prohibitions

Certain products may be subject to import restrictions or outright prohibitions by customs authorities. E-commerce platforms must verify that the products they facilitate purchasing do not violate these restrictions. Common restricted items include counterfeit goods, hazardous materials, and products that infringe on intellectual property rights.

Consumer Protection and Transparency

Customs policies also emphasize the importance of consumer protection. Platforms must clearly communicate the total cost of purchases, including any potential customs duties and taxes, to consumers before finalizing transactions. This transparency helps prevent disputes and ensures that consumers are fully informed about the costs associated with their purchases.

Record-Keeping and Compliance Monitoring

E-commerce platforms are required to maintain detailed records of all transactions conducted through their purchasing agency services. Customs authorities may request these records for audit purposes to ensure compliance with customs regulations. Platforms should also implement internal compliance monitoring systems to detect and prevent any potential violations.

Data Privacy and Security

Customs supervision policies also include provisions for data privacy and security. Platforms must ensure that customer information and transaction data are securely stored and processed in compliance with data protection laws. Unauthorized disclosure of sensitive information can lead to legal consequences and damage to the platform's reputation.

Conclusion

Conducting purchasing agency services through e-commerce platforms requires strict adherence to customs supervision policies. By ensuring proper customs declaration, compliance with import restrictions, consumer protection, record-keeping, and data privacy, platforms can operate successfully within the legal framework and build trust with their customers.